Responsible to:   Medi Spa Manager

Job Summary

• To perform a high standard of beauty therapy treatments and service.
• To be part of a motivated, friendly and caring team.
• To achieve personal and team sales targets.
• To attend team meetings and education.
• To live and breath the business culture.

Job Responsibilities

• Effective team member
• Complete all apprentice correspondence & study in a timely manner
• Keep up to date with policy and procedure development
• Efficient client file cards / database information management
• To be punctual
• Maintain & nurture positive team and client relationships
• Client Follow-ups
• To focus on current promotions and salon diary of events
• Participate positively in the team and business Facebook pages for personal and professional growth and marketing
• Excellent customer care
• To have exceptional grooming and hygiene
• To contribute to the high standard of cleanliness and presentation of the business
• To treat a client as you would expect to be treated
• To be an honest, open communicator
• To have positive body language
• Investment in self growth and professional development
• Respect and honor your contractual obligations

Tasks

• Set Goals to achieve personal sales and service targets (KPIs)
• Active incentive and sales planning (Power Booking)
• Support Leads: Phone clients, promotional planning, Upselling and Cross selling support
• Accurate file cards/database record keeping
• Introduce new/existing clients to the salon/new services/product
• Provide a professional service of high standard, exceeding clients expectation
• Housekeeping – meeting business, industry and H&S standards
• Ambiance: Retouch/redesign displays where necessary
• Treatment room management
• Salon Support were needed
• Customer Service
• Support a positive team culture at all times (employment requirement)

• Hold a New Zealand recognised Qualification in Beauty Therapy Level 5 or equivalent 

• Ability to work in New Zealand

• Available for Late nights and Saturday roster

• Ready for a career pathway beyond the basics

Our business culture is the foundation to our teams success;