Responsible to:   Medi Spa Manager

Job Summary

• To perform a high standard of beauty therapy treatments and service as instructed through training.
• To be part of a motivated, friendly and caring team.
• To achieve personal and team sales targets.
• To attend team meetings and education.
• To be all you can be.

Job Responsibilities

• Effective team member.
• Complete all apprentice correspondence study for HITO on time.
• Keep up to date with policy and procedure developments and change.
• Efficient client file cards / database information.
• To be punctual.
• Confirm client appointments.
• Client Follow-up.
• To focus on current promotions and salon diary of events
• Keep informed; Participate positively in the team Facebook page for personal and professional growth. (position requirement)
• Excellent customer care.
• To have exceptional grooming and hygiene.
• To contribute to the high standards of cleanliness and presentation of the business.
• To treat a client as you would expect to be treated.
• To be an honest, open communicator.
• To have positive body language.
• To believe you are an expert in beauty therapy as you grow and learn.
• Respect and honour your contractual obligations.

Daily Duties

• Aim high; Achieve personal sales and service targets.
• Completion of any sales, incentive paper work.
• To phone clients to generate additional appointments via promotion.
• To concentrate on selling through the current product or treatment promotion.
• Establish accurate file cards/database records.
• To offer the service of rebooking to all clients.
• Introduce new/existing clients to the salon/new services/product

Weekly Duties

• Housekeeping – complete cleaning rosters to standards.
• Retouch/redesign displays where necessary.
• Additional paperwork as requested.