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Terms & Conditions

Please arrive 15 minutes before your scheduled appointment. This will ensure you have enough time to complete any consultation forms, change, and enjoy the full pampering experience including the Lounge.  If you are late then the duration of your appointment may be reduced accordingly. Prepare for parking challenges, especially in summer and during school holidays.

Please respect the spa environment. We aim to provide a relaxed, quiet, and professional environment for every client and ask that cell phones are put on silent or turned off.

If you bring children to your appointment, please inform staff at time of booking so you are not scheduled during relaxation treatments. Please ensure children have parent supervision at all times and consider other clients with noise and electronic devise use. We are a family friendly salon, but encourage you to schedule appointments when children can be supervised by family or friends. This supports your treatment time being YOU TIME and the therapist can complete your appointment/treatment without distractions.

NOTE; No food or drink in the MediSpa unless provided by the staff.

A gift voucher is a great way to introduce someone to the benefits of a Pamper Me MediSpa experience. Your friend or family member has invested valuable money into your gift. Please read our voucher policies carefully so you are clear on our voucher terms & conditions and can make the most of your gift voucher.

When you choose to schedule an appointment with us, you are making a commitment to attend your allocated time. We are also committing to having the time, staff, equipment, and room ready to assist you.  Please respect that we may have turned other clients away to hold your appointment time for you.  Please contact us as soon as possible if you are unable to attend a scheduled appointment.  This gives us the ability to offer this time to others and adjust your appointment time to be more suitable for you.

Talk to your therapist about becoming a VIP client for all your beauty needs including skin therapy, nails care and beauty therapy. VIP clients are eligible to receive loyalty rewards that can be redeemed for discounts on salon treatments. Terms and conditions apply. Loyalty rewards cannot be used to purchase, or part purchase, products or already discounted treatments such as salon promotions. Loyalty rewards can be used to purchase, or part purchase, full cost treatments only. Loyalty rewards are not accumulated on treatment courses or bulk packages (both being multiple treatments purchased at a discounted per treatment rate) due to their already significant discounts.

All clients that have provided us with their birth date and agree to accept promotions from Pamper Me MediSpa, are eligible for a 15% Birthday Discount. You will receive a Happy Birthday email or text advising of your gifted discount. The discounted treatment must be booked and redeemed/completed within 7 days from the birth date. No extensions will be applied. Appointment only if availability allows.

If you are an employee of the Waikato District Health Board (WDHB), you are able to redeem a 15% discount on Beauty Maintenance Treatments when you present your Employee Identification – Photo ID at each appointment. Visit His & Hers for the beauty treatment menu.

DISCOUNTS, LOYALTY REWARDS, AND SPONSORSHIP POLICY (DLS)

New Client Discount

Receive a 15% discount on Beauty Services and DMK Treatments at your very 1st visit – WELCOME TO PMM!

WDHB Staff Discount

Present your employee WDHB ID card at your appointment time to receive a 15% discount on Beauty Services and DMK Treatments

Gold Card Discount

Present your Gold Card and receive a 15% discount on Beauty Services and DMK Enzyme Treatment

PMM Loyalty Rewards

Become a Loyalty Member! When you spend at Pamper Me MediSpa, accumulate loyalty rewards to redeem automatically

Birthday Rewards

PMM wishes you a Happy Birthday discount of 15%, to be redeemed within 7 days of receiving a loyalty notification, ask us how to sign up!

Sponsorship Vouchers

Have you received a community sponsorship voucher from PPM, we love supporting our community!

To redeem or claim any discount, it must be discussed and applied to the invoice on the day of the treatment. Cards must be presented at the time of invoicing a treatment to redeem.

WDHB, New Client, Gold Card, Birthday Rewards discounts, are only redeemable on *Traditional Beauty Services and DMK Treatments (*non redeemable for Advance Services such as; IPL, Laser, Cosmetic Tattoo, Visiting Clinic or Product)

Appointment availability restrictions; Birthday Rewards are only redeemable within available appointment times, at the time the client makes contact. The discount must be booked and redeemed within the 7 days of the promotion notification being sent. *Client must agree to and be signed up for Loyalty Rewards and Birth Date provided for client file to be activated.

*Traditional Beauty Services and DMK Treatments include: DMK Facial and Relaxation Treatments, Waxing, Eye Care, Foot and Hand Care, Massage.

The Pamper Me MediSpa policy is to ensure that every client is 100% satisfied with their service or treatment before they leave the Salon. Salon process is to ask all clients if they are happy with their treatment or quality of service before they leave the Salon.  This ensures that we can manage any potential issues, concerns or questions in real time.

Should any client have concerns about a service or quality of work they have received, please contact us immediately on (07) 868 7058 or email info@pamper-me.co.nz. We will assess the work and your concerns brought to our attention, we will work with the employee involved to avoid a reoccurrence and support their professional growth and development. We will also offer the earliest convenient time available to redo or remedy the work in reasonable time. *Correction work is to be completed within 5 working days.

*Prices, Services and Salon hours may change without notification

We collect personal information from you, including information about your:

We collect your personal information in order to:

Besides our staff, we share this information with:

Providing some information is optional. If you choose not to enter your medical history, we'll be unable to provide specific services due to possible contraindications due to unforeseen risks to the client.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@pamper-me.co.nz, or 07 868 7058, or 537 Pollen Street, Thames, 3500.

New Clients are automatically enrolled to receive the clinic newsletter (approximate release every 3 months as a in-clinic update) and client reward systems, if you wish to unsubscribe from there services, please do so at anytime in clinic or replying to the UNSUBSCRIBE link via any promotional email. If you have any questions or concerns, please feel free to contact us to resolve any concerns or subscription or information held, or any disposal requests.

EMAIL info@pamper-me.co.nz

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Membership Cancellation Policy

Appointment Confirmation & Cancellation Policies

When you choose to schedule an appointment with us, you are making a commitment to attend your allocated time. We are also committing to having the time, staff, equipment, and room ready to assist you.  Please respect that we may have turned other clients away to hold your appointment time for you.  Please contact us as soon as possible if you are unable to attend a scheduled appointment.  This gives us the ability to offer this time to others and adjust your appointment time to be more suitable for you.

Members Discounts

Making a Referral

Kitomba Loyalty Credits

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