To support the sustainability of our small business, we kindly require a minimum of 24 hours’ notice for all cancellations or reschedules.

Updated Booking Policy: 1 February 2026

Please note that we require a minimum of 24 hours’ notice for cancellations or reschedules to support the sustainability of our small business.

First-Time Grace Period

We understand that life happens. Each client is entitled to one courtesy reschedule or cancellation within 24 hours, without penalty. After this, our standard cancellation policy applies.

Late Cancellations & No-Shows

Cancellations made within 24 hours of your appointment, or failure to attend, will result in a 50% fee or forfeiture of your deposit.

Prepaid Skin Programs

For prepaid skin programs, missed or late-cancelled appointments will require a $100 future booking deposit before further bookings can be made.
This deposit will be retained and transferred across future appointments to cover any additional late cancellations or last-minute reschedules. Please not, any program, series or concession expiry dates will not be extended.

Membership Appointments

Missed or late changes to membership appointments will be deducted from your treatment plan or charged to your membership account.

Rescheduling Policy

Moving your appointment to an earlier date or to another time on the same day will not incur a rescheduling fee.
However, moving an appointment to a later date than originally scheduled will be treated as a late change and incur a fee.

Agreement to Terms

We believe this is a fair and respectful booking policy.
By booking an appointment, you agree to these terms and conditions.

• Appointments are confirmed via text or email 2 days prior. This is a courtesy, not a guarantee—please diary your bookings.
• A credit card or deposit may be required for long or high-value services. Online bookings require a 50% non-refundable deposit.
• If we can reschedule your appointment with enough notice, and remains on the same day - the deposit may be transferred.

• We aim to maintain a calm, professional space. Please silence your phone and speak softly while in clinic.
• Children are welcome with prior arrangement and must be supervised. To enjoy your time fully, we recommend booking solo where possible.
• No outside food or drink permitted unless provided by our team.

Gift Voucher Terms & Conditions (Online & In-Clinic Purchases): Reviewed 1 February 2026

• Gift vouchers must be presented at the time of appointment and mentioned at the time of booking.
• Vouchers cannot be used to purchase other gift vouchers.
• Vouchers are non-transferable, non-replaceable, and not redeemable for cash or clinic credit.
• No extensions will be granted beyond the stated expiry date.

Cancellations & No-Shows

• Cancellations made within 24 hours of the appointment will result in 50% of the treatment value being deducted.
• No-shows will result in 100% of the treatment value being forfeited.
• Forfeited vouchers are non-transferable and cannot be reissued.

Validity Period

In accordance with upcoming changes to New Zealand consumer law, all gift vouchers purchased from 16 March 2026 will be valid for three (3) years from the date of issue, unless otherwise required by law.

By purchasing or redeeming a gift voucher (including via in-clinic, by phone,  online, PayPal or Kitomba Pay), you agree to these terms and conditions.

• Clients may accrue loyalty credits on qualifying purchases.
• Loyalty rewards:
  • Can be used on full-priced services only
  • Not valid for product purchases, promotional offers, packages, or already discounted services
  • Have no cash value and are non-transferable
• Participation in the loyalty program implies acceptance of these terms.

• Pamper Me MediSpa offers 10% discounts for:
  • WDHB employees (with staff ID)
  • Gold Card holders
  • Birthday bookings (within 7 days of birthdate on file)
• These discounts are only valid for:
  • Traditional beauty services
  • Not valid on advanced treatments (Laser, Tattooing, Medical Revision, Visiting Clinics), retail products, specials, memberships or packages
  • Applied to one service or treatment 
• Discounts must be applied on the day of service and cannot be combined with other promotions or future appointments.

Our memberships are designed for long-term skin health maintenance, which is why we ask for a 6 month minimum term. 

• Membership begins once:
  • Application is submitted
  • First deposit is paid
  • Direct debit agreement is signed
• Minimum commitment: 6 months
• Membership is continuous until cancelled with 30 days written notice after the 6-month period.
• Missed payments or early cancellation may incur charges for any treatments already redeemed.
• Treatments are non-transferable, non-refundable, and must be used before the membership ends in accordance with the treatment plan.
• Members must book in advance and understand that appointment times are subject to availability.
• The Booking Policy applies < 24 hrs = 50 % deducted. No-shows = full treatment value deducted from membership and are non transferable.

✓ 10% off DMK Skincare Products
Excludes pre-packaged kits, bundles, promotional offers, and limited-time specials. Discount applies to individual products only.

✓ 10% off Internal Supplements
Valid on selected internal supplements. Excludes promotional pricing and bundles.

✓ Complimentary Skin Reviews
Available throughout your membership to support your progress, treatment planning, and long-term skin results.

✓ One Complimentary OBSERV Skin Imaging Session per Year
Valued at $120. This advanced diagnostic session provides an in-depth analysis of your skin health and progress.

We value your trust and love welcoming your friends to SKN.

✓ Refer a friend who joins a minimum 6-month SKN Membership and receive a $50 SKN Voucher

✓ Voucher is valid for 3 months from date of issue

✓ Voucher can be used toward DMK Skin Treatments or Treatment Upgrades only

✓ Voucher is not valid for retail products, memberships, or promotional offers

✓ Referral must be declared and recorded at the time of your friend’s initial consultation to qualify

✓ Limit of one referral voucher issued per new membership client

✓ Voucher is non-transferable and not redeemable for cash.

SKN reserves the right to amend membership benefits and referral program terms at any time.

• DMK and paramedical skincare products are non-refundable.
• Unopened/Wrapped products may be exchanged at management discretion.
• Reactions may occur with active products; this is expected and does not warrant a refund or credit.
• Always use products as prescribed. Misuse may void eligibility for exchange.
• All product and prices are subject to change without notice.
• Quoted prices reflect the skill, time, and professional-grade products used in every service.
• Promotional offers and discounts cannot be combined unless specifically stated.

• We collect your details to safely perform treatments, manage bookings, and send occasional updates or promotions.
• Your data is stored securely through Kitomba, MailChimp, and Survey Monkey. Our internal systems may change platforms without notice.
• You may request access to, correction of, or deletion of your data at any time.
• New clients are auto-enrolled in clinic communications but can unsubscribe at any time via email or in clinic.

• We want every client to leave happy. If you’re ever dissatisfied, please:
  • Let your therapist know before leaving
  • Or contact us within 7 days via info@pamper-me.co.nz or (07) 868 7058
• We’ll assess concerns fairly and, if appropriate, offer correction or remedial treatment within a reasonable timeframe.

To protect the wellbeing of our clients and team, we reserve the right to:

• Refuse or discontinue a treatment if:
  • A client behaves disrespectfully
  • There is a contraindication or health risk
  • The requested service is not suitable or safe
• Cancel future bookings for repeated no-shows, policy breaches, or inappropriate conduct, a request for non-refundable, and non-transferable deposits may be required to book and secure future appointments.