Terms & Conditions

 

Spa Etiquette

 

Please arrive 15 minutes before your scheduled appointment. This will ensure you have enough time to complete any consultation forms, change, and enjoy the full pampering experience including the Lounge.  If you are late then the duration of your appointment may be reduced accordingly. Prepare for parking challenges, especially in summer and during school holidays.

Please respect the spa environment. We aim to provide a relaxed, quiet, and professional environment for every client and ask that cell phones are put on silent or turned off.

If you bring children to your appointment, please inform staff at time of booking so you are not scheduled during relaxation treatments. Please ensure children have parent supervision at all times and consider other clients with noise and electronic devise use. We are a family friendly salon, but encourage you to schedule appointments when children can be supervised by family or friends. This supports your treatment time being YOU TIME and the therapist can complete your appointment/treatment without distractions.

NOTE; No food or drink in the MediSpa unless provided by the staff.

 

Voucher Policy

 

A gift voucher is a great way to introduce someone to the benefits of a Pamper Me MediSpa experience. Your friend or family member has invested valuable money into your gift.  Please read our voucher policies carefully so you are clear on our voucher terms & conditions and can make the most of your gift voucher.

 

Terms and Conditions

 

  1. Please mention your voucher when booking your appointment.
  2. Vouchers must be presented on arrival for your appointment.
  3. Subject to clause 19; vouchers are valid for 6 months from date of issue.
  4. There are no extensions for expired gift vouchers.
  5. Vouchers can only be redeemed if there is appointment time available. Please think ahead for scheduling your booking as we may not be able to accommodate the day or time you request – especially when it is days away from your voucher expiring.  The non-availability of an appointment time will not warrant an extension of the expiry date.
  6. In the case of an appointment cancelled with less than 24 hours’ notice prior to the scheduled appointment a cancellation fee of 20% of the treatment cost will be charged against the gift voucher.
  7. Failure to attend your booked appointment will result in the full value of the treatment booked being deducted from the value of the voucher.
  8. Vouchers can be redeemed for salon treatments and services and product purchases at normal retail price only.
  9. Vouchers cannot be replaced if lost or stolen
  10. Vouchers cannot be redeemed for cash.
  11. Vouchers cannot be put towards account credit.
  12. Vouchers cannot be redeemed for further or alternative vouchers, irrespective of the intended recipient.
  13. Vouchers are non-transferable. They must be redeemed by the named recipient of the voucher.
  14. Loyalty rewards are not redeemable for voucher redemption or purchases.
  15. Vouchers may be used to purchase full cost treatments only. They may not be used to purchase salon specials or promotions.
  16. Bookings made on the basis of sponsorship or reward vouchers cannot be rescheduled. If you do not make attend the scheduled appointment then the sponsorship or reward voucher shall be void.
  17. Vouchers delivery; free by normal post (3-10 working days NZ) or for $5.50 we can courier the voucher to you (allow 2-5 working days NZ). *Please ask us about international delivery
  18. Vouchers cannot be redeemed in the period from 11 December to 24 December. The period from 11 December to 24 December shall not be included in calculating the expiration of four months in terms of clauses 3 and 4 herein.
  19. Vouchers cannot be used to book appointments after 5 pm.
  20. We ask that you respect our voucher conditions.

 

Confirmation & Booking Policies

 

When you choose to schedule an appointment with us, you are making a commitment to attend your allocated time. We are also committing to having the time, staff, equipment, and room ready to assist you.  Please respect that we may have turned other clients away to hold your appointment time for you.  Please contact us as soon as possible if you are unable to attend a scheduled appointment.  This gives us the ability to offer this time to others and adjust your appointment time to be more suitable for you.

  1. We will confirm your appointment booking with a text message or email 2 days before your appointment. This is a courtesy reminder only, please do not depend on this.
  2. Please txt back “yes” to automatically confirm your booking, this will ensure your therapist is 100% ready for you.
  3. Please be aware that we require credit card details to confirm some of our bookings. Whether credit card details are required will be at the discretion of management in respect of all bookings but shall invariably be required for significant treatments of a high value or for treatments exceeding two hours in duration.
  4. We require 24 hours cancellation notice.
  5. Subject to clause 7 herein, Cancellations under 24 hours will result in 50% charge of the value of the booked appointment applied to your account or the client forfeiting their 50% deposit paid at the time of booking online.
  6. We require a 50% deposit to be paid upon scheduling an online appointment. This is a non-refundable deposit which will be redeemed at the time of your treatment.
  7. No shows and cancellations within two hours of the time bookings are scheduled will result in the client forfeiting their 50% deposit. This fee is for the appointment time that is not able to be rebooked at such short notice.
  8. Please note reschedules will require a non-refundable deposit.
  9. Please contact us via email at info@pamper-me.co.nz or call the salon on (07) 868 7058.
  10. This cancellation fee will not apply if we can move your appointment to an earlier time or day.
  11. Please ensure you allow time for your arrival, or your treatment maybe be shortened in consideration for the next client.
  12. Any client participating in a pre-paid skin program is required to abide by the 24-hour cancellation notice period. If a booking is canceled within 24 hours of the booking time, a $100 consultation fee will be applied to the client’s account. Payment will be required, in full before redeeming future treatments on the plan. If you fail to comply with these terms within 4 weeks of the date of cancellation/no-show, future treatments from the program allocation, will be redeemed in full for canceled or no-show appointments.

 

V.I.P Clients

 

Talk to your therapist about becoming a VIP client for all your beauty needs including skin therapy, nails care and beauty therapy.  VIP clients are eligible to receive loyalty rewards that can be redeemed for discounts on salon treatments.  Terms and conditions apply.  Loyalty rewards cannot be used to purchase, or part purchase, products or already discounted treatments such as salon promotions.  Loyalty rewards can be used to purchase, or part purchase, full cost treatments only.  Loyalty rewards are not accumulated on treatment courses or bulk packages (both being multiple treatments purchased at a discounted per treatment rate) due to their already significant discounts.

 

Salon Gifting & Birthday Discounts

 

All clients that have provided us with their birth date and agree to accept promotions from Pamper Me MediSpa, are eligible for a 15% Birthday Discount. You will receive a Happy Birthday email or text advising of your gifted discount. The discounted treatment must be booked and redeemed/completed within 7 days from the birth date. No extensions will be applied. Appointment only if availability allows.

The 24 hour cancellation policy applies to all discounted appointments, at normal treatment cost.

Discounts are not redeemable for Advance Skin Revision Treatments, Cosmetic Tattooing and Specialist Appointments/Visiting Clinics.

Please contact us via email at info@pamper-me.co.nz or call the salon on (07) 868 7058 to book your special appointment!

 

WDHB Sponsorship 

 

If you are an employee of the Waikato District Health Board (WDHB), you are able to redeem a 15% discount on Beauty Maintenance Treatments when you present your Employee Identification – Photo ID at each appointment. Visit His & Hers for the beauty treatment menu.

 

Discounts, Loyalty Rewards, and Sponsorship Policy (DLS)

Updated 13 September 2021

New Client Discount
Receive a 15% discount on Beauty Services and DMK Treatments at your very 1st visit – WELCOME TO PMM!

WDHB Staff Discount
Present your employee WDHB ID card at your appointment time to receive a 15% discount on Beauty Services and DMK Treatments
Gold Card Discount
Present your Gold Card and receive a 15% discount on Beauty Services and DMK Enzyme Treatment

PMM Loyalty Rewards
Become a Loyalty Member! When you spend at Pamper Me MediSpa, accumulate loyalty rewards to redeem automatically
Birthday Rewards
PMM wishes you a Happy Birthday discount of 15%, to be redeemed within 7 days of receiving a loyalty notification, ask us how to sign up! 

Sponsorship Vouchers Have you received a community sponsorship voucher from PPM, we love supporting our community! 

To redeem or claim any discount, it must be discussed and applied to the invoice on the day of the treatment. Cards must be presented at the time of invoicing a treatment to redeem. 

DLS Additional T&Cs 

 

WDHB, New Client, Gold Card, Birthday Rewards discounts, are only redeemable on *Traditional Beauty Services and DMK Treatments (*non redeemable for Advance Services such as; IPL, Laser, Cosmetic Tattoo, Visiting Clinic or Product)

Appointment availability restrictions; Birthday Rewards are only redeemable within available appointment times, at the time the client makes contact. The discount must be booked and redeemed within the 7 days of the promotion notification being sent. *Client must agree to and be signed up for Loyalty Rewards and Birth Date provided for client file to be activated.

*Traditional Beauty Services and DMK Treatments include: DMK Facial and Relaxation Treatments, Waxing, Eye Care, Foot and Hand Care, Massage.

• All discount, rewards and sponsorships are non transferable

• All discount, rewards and sponsorship are not valid in conjunction or redeemable with any other sale, promotion, package or discount.

• Participation as a Loyalty member indicates an acceptance and agreement of all terms and conditions. If you do not agree to our terms and agreements, do not take part in the promotion. 

• No correspondence will be entered into if rewards are not redeemed within the terms and conditions

• Loyalty rewards are not accumulated on any treatment programs or treatment packages already significantly discounted

• ID must be presented for Gold Card and WDHB discounts, at time of appointment

• Sponsorship Vouchers are non redeemable after expiry dates (6 months from date if issue) 

Salon Complaints Policy

 

The Pamper Me MediSpa policy is to ensure that every client is 100% satisfied with their service or treatment before they leave the Salon. Salon process is to ask all clients if they are happy with their treatment or quality of service before they leave the Salon.  This ensures that we can manage any potential issues, concerns or questions in real time.

Should any client have concerns about a service or quality of work they have received, please contact us immediately on (07) 868 7058 or email info@pamper-me.co.nz. We will assess the work and your concerns brought to our attention, we will work with the employee involved to avoid a reoccurrence and support their professional growth and development. We will also offer the earliest convenient time available to redo or remedy the work in reasonable time. *Correction work is to be completed within 5 working days.

*Prices, Services and Salon hours may change without notification

Privacy Policy 

We collect personal information from you, including information about your:

  • name
  • contact information
  • location
  • interactions with us
  • billing or purchase information

We collect your personal information in order to:

  • ensure we can contact and support our clients needs and those who interact with our business

Besides our staff, we share this information with:

  • Kitomba Booking System in order to manage our clients appointment scheduling and client history.

Providing some information is optional. If you choose not to enter your medical history, we'll be unable to provide specific services due to possible contraindications due to unforeseen risks to the client.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@pamper-me.co.nz, or 07 868 7058, or 537 Pollen Street, Thames, 3500.

 

New Clients are automatically enrolled to receive the clinic newsletter (approximate release every 3 months as a in-clinic update) and client reward systems, if you wish to unsubscribe from there services, please do so at anytime in clinic or replying to the UNSUBSCRIBE link via any promotional email. If you have any questions or concerns, please feel free to contact us to resolve any concerns or subscription or information held, or any disposal requests.

EMAIL info@pamper-me.co.nz

Cookie Policy

Cookies are small text files that are placed in your browser by the websites you visit. They are widely used to help users navigate websites efficiently, to perform certain functions on the sites, and/or to provide site owners with information about how their sites are used.

We use cookies on our site where they are required for particular features to work – for example, if you are a logged in user, to allow you to remain logged in whilst you complete certain tasks.

Our website uses cookies to collect information and to improve our service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some of the portions of our online services.

Memberships

  1. To join I must complete the Application form, sign up to the Direct Debit provider online and pay the 4-week membership fees deposit when signing up to the selected plan. Completing the sign-up allows access to the first treatment and membership benefits and may take up to 72 hours to process. Please note:
  2. My membership does not have an end date whereby each payment is debited on the day and frequency available via the Direct Debit providers platform and is only discontinued upon written notification of cancellation of my membership plan with a minimum 4 weeks notice. However,
  3. There must be a minimum period of 12 months of membership before any cancellation request will be accepted and processed.
  4. I will receive a number of membership treatments as defined by my plan selected within the 12-month period. These treatments are non-transferable and have no monetary value and cannot be refunded or credited.
  5. If I wish to purchase additional treatments, over and above my membership treatments, then I can purchase these at the membership rate.
  6. Pamper Me MediSpa Limited reserves the right to change membership terms and conditions from time to time and the new terms will be posted on our website and will be available in the clinic or by request.
  7. Pamper Me MediSpa Limited may cancel, or revoke a membership at any time for any reason.
  8. Membership appointment availability; Membership does not prioritize the client’s booking preference. I understand to secure my appointment times, I need to book ahead and prepare for availability challenges if I need to reschedule appointments. I understand that Pamper Me MediSpa Limited books several weeks ahead and employees can only offer available times in the schedule to membership clients.
  9. Pamper Me MediSpa Limited Cancellation Policy remains active for all Membership and appointments.

Product

  1. Being paramedical grade, there are no product refunds 
  2. Product exchanges of any unopened product is at the manager’s discretion
  3. Clients must use products as directed, failure to do so will result in no credit and/or exchanges
  4.  Prescribed Skin Care is paramedical grade and responses in the skin are expected, this does not warrant an exchange or credit 

Pricing

  1. Pricing of our Memberships can be found on our website Membership page. The price that we will charge you for the Membership will be the price as posted on the site on the date you first sign up for a Membership. Pamper Me MediSpa Limited reserves the right to change prices for Memberships at any time, however, the increase will only apply to existing Members on the 52-week renewal date of the membership plan.

Payment

  1. I must pay the 4 weeks or 2 fortnightly membership sign fee in advance to complete my membership application.

Membership Cancellation Policy

  1. After the first 12 months of membership, I understand that there is no termination fee, however, if I have used my membership treatments in advance, I will pay for these at the agreed rate on cancellation of my membership.
  2. I understand that I must sign up for my membership for a minimum period of 12 months before any cancellation of a membership will be accepted.
  3. Cancellation requests must be received in writing via email to the following email address info@pamper-me.co.nz with 30 days’ cancellation notice.
  4. Once the written cancellation notice is received, a client account balance will be issued via email within 7 working days of receipt of the notice to inform the client of the current status of the client account.
  5. I understand if the membership account is in credit, 30 days cancellation notice allows reasonable time for scheduled treatments to be honored before the end date.
  6. I also understand that if the membership account is in arrears and I have redeemed treatments in advance, 30 days’ notice allows reasonable time for the account to be paid off, in full, before the end date.
  7. If the membership is canceled and the membership account is in arrears, all scheduled membership treatments and benefits for the following month will be canceled and any direct debit payments over the following 30 days period will be credited to the membership and any remaining outstanding fees to be paid in full by the client before the end date.
  8. On cancellation, if the account is in credit, all membership benefits remain in place for the 30 days period, and redemption of any remaining treatments in credit can be redeemed in-clinic before the membership end date.
  9. Any membership credit is non-transferable and must be redeemed in-clinic before the membership end date.

Appointment Confirmation & Cancellation Policies

When you choose to schedule an appointment with us, you are making a commitment to attend your allocated time. We are also committing to having the time, staff, equipment, and room ready to assist you.  Please respect that we may have turned other clients away to hold your appointment time for you.  Please contact us as soon as possible if you are unable to attend a scheduled appointment.  This gives us the ability to offer this time to others and adjust your appointment time to be more suitable for you.

  1. We will confirm your appointment booking with a text message or email if we have your updated contact details and agreement to send communications. This is a courtesy reminder only, please do not depend on this service.
  2. Please txt back “yes” to automatically confirm your booking, this will ensure your therapist is 100% ready for you.
  3. Please be aware that we require credit card details to confirm some of our bookings. Whether credit card details are required will be at the discretion of management in respect of all bookings but shall invariably be required for significant treatments of a high value or for treatments exceeding two hours in duration.
  4. We require 24 hours cancellation notice.
  5. Cancellations and rescheduling under 24 hours’ notice will result in a full charge of the value of the booked appointment applied to your membership account. This includes any cancelations within 24 hours of the appointment and/or rescheduling requests made after 5 pm the day before treatment bookings.
  6. We require up to a 50% deposit to be paid upon scheduling an online appointment. This is a non-refundable deposit which will be redeemed at the time of your treatment. For membership members, this can be redeemed towards product purchases, and other services or transferred to account credit.
  7. Please contact us via email at info@pamper-me.co.nz or call the salon at (07) 868 7058.
  8. This cancellation fee will not apply if we can move your appointment to an earlier time or day.
  9. Please ensure you allow time for your arrival, or your treatment may be shortened in consideration of the next client.

Members Discounts

  1. The membership service discount is applied to selected services above $150 and does not apply to already discounted services, promotions, or specials.
  • Select Services to include: Body Treatments – IPL, Laser, Diathermy, Medical Micro Needling, DMK Body Enzyme, DMK Alkaline Resurfacing, PhiIon Skin Tightening. Tattooing – Cosmetic Tattooing, Tattoo Removal
  1. Membership discounts do not apply to the purchase of gift vouchers or client credit gifting.

    Making a Referral

    1. Qualified Referral – Members can refer future Prospective Members new to Pamper Me MediSpa LTD.  (a). To receive a $50 Voucher with a 3 month expiry the NEW member must sign up for a 12 month membership before the voucher is issued. (b). The Member must be listed as the referrer on the new members’ Consultation Form completed at the Membership Consultation Appointment, at the time the Prospective Member completes their Application and sign-up. (c). Pamper Me MediSpa Limited will not accept referrals after the membership application forms have been completed, only prior to signing up.
    2. The New Membership Referral Voucher is non-transferable. (a) It can be gifted to a friend or family member to redeem towards any DMK Skin Treatment and redeemed within the 3 months of issue from Pamper Me MediSpa Limited.
    3. A Qualified Referral means that all following conditions are met:
      – The Prospective NEW Member completed the registration process for a Membership and listed the Member as the referrer on the consultation form at the time of sign-up.
      – The Prospective NEW Member was not previously registered with a Membership under any other email address or alias and The Prospective NEW  Member purchased at the same level or above the referrals Members Plan.
      – The Prospective Member meets the eligibility requirements to become a Member and has consented to receive communications from Pamper Me MediSpa Limited.
      – The Prospective Member must sign up for a membership for a minimum period of 12 months for the voucher to be issued to the referer.

    Kitomba Loyalty Credits

    1. Kitomba Loyalty Credits have absolutely no monetary value and may not be redeemed for products, cash, or refunds, and are non-transferable.
    2. Pamper Me MediSpa Limited may cancel or revoke the credit at any time for any reason.

     

     

     

    Location

    537a Pollen Street Thames 3500

    Phone

    +64 7 868 7058

    Email

    info@pamper-me.co.nz

     

    Follow Cosmetic Creations:

    Clinic Hours

    Monday
    Tuesday
    Wednesday
    Thursday
    Friday
    Saturday*
    *The second Saturday of each month
    9am - 5pm
    9am - 6.30pm
    9am - 5pm
    9am - 6.30pm
    9am - 5pm
    8.30am - 3pm